# If you Have Problems
## **MU Origins — Fix Guide (Launcher / Game / Disconnect Issues)**
**If you have problems launching the game, random disconnects, launcher update issues, or PS/GameGuard connection problems, please follow this guide carefully.**
***
## **1. Add the Game Folder to Antivirus / Windows Defender Exclusions**
**Some antiviruses block:**
* **Launcher**
* **Main.exe**
* **PS/GameGuard files**
* **DLL files**
* **Updates/Patches**
**This may cause:**
* **Launcher not updating**
* **Game not opening**
* **Disconnect after login**
* **Black screen**
* **Missing files**
### **Add these folders to exclusions:**
```
MU Origins folder
```
***
## **2. Disable “Core Isolation” (Windows 11)**
**Windows 11 security features may block anti-cheat drivers.**
### **How to disable:**
1. **Open:**
```
Windows Security
```
2. **Go to:**
```
Device Security
```
3. **Open:**
```
Core Isolation
```
4. **Disable:**
```
Memory Integrity
```
5. **Restart your PC.**
***
## **3. Install Required Microsoft Visual C++ Packages**
**The game requires Microsoft Visual C++ Redistributables.**
**Install:**
```
Visual C++ 2005Visual C++ 2008Visual C++ 2010Visual C++ 2012Visual C++ 2013Visual C++ 2015-2022
```
**Install BOTH:**
```
x86x64
```
***
## **4. Install .NET Framework**
**Required:**
```
.NET Framework 3.5.NET Framework 4.8
```
**Windows 11 users should make sure:**
```
.NET Framework 3.5
```
**is enabled in Windows Features.**
***
## **5. If You Are From Russia/CIS — Install Cloudflare WARP**
**Some internet providers block or route traffic incorrectly to the server.**
**Symptoms:**
* **Launcher not downloading**
* **Disconnect after login**
* **Infinite connecting**
* **PS/GameGuard not connecting**
### **Solution:**
**Install:**
```
Cloudflare WARP
```
**After installation:**
1. **Open WARP**
2. **Select:**
```
Private browsing
```
3. **Connect**
4. **Launch the game again**
**This fixes most RU/CIS routing problems.**
***
## **6. Run the Game as Administrator**
**Right click:**
```
launcher.exemain.exe
```
**Select:**
```
Run as Administrator
```
***
## **7. Disable Overlays / Monitoring Software**
**Some programs conflict with the anti-cheat system.**
**Close:**
```
MSI AfterburnerRivatunerCheat EngineProcess HackerExtreme InjectorAutoHotkeyMacro Tools
```
***
## **8. Important**
**Do NOT:**
* **modify game files**
* **inject DLLs**
* **use cheats/macros**
* **use modified clients**
**The anti-cheat system may automatically block your connection.**
***
## **9. Still Having Problems?**
**Please contact support and provide:**
```
CountryInternet ProviderScreenshot/ErrorLauncher issue or Game issue
```
**We will help you as soon as possible.**
***
## **MU Origins Team**
**Thank you for playing MU Origins ❤️**
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://mu-origins-1.gitbook.io/mu-origins/if-you-have-problems.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.